Corporate Journey and Achievements

Product Manager/ Customer Success  - Digital Infra | October 2021 to Present | Remote

◾As a leader driving and building a cross-domain digital transformation practice. I am responsible for providing effective solutions and bridging the gap between the technical team and business operations and identifying improvement options.

◾Analyze problems, and structure complex business analysis to develop Proof of Concept working with multiple internal and client stakeholders.

◾Develop strategic and business cases working with cross-functional teams, help with the best solution available in the market.

◾Develops Healthy Customer Relationship, Enhances Customer Training, Evaluates and Analyzes Customer Needs, Builds Trust and Transparency with Clients, Onboards New Clients,Acts as a Customer Advocate,Encourages Customers to Upgrade their Products,Promotes Customer Loyalty

🎯 Key Achievements:

☞Helped German Pharma company’s  Sales team to 80% reduction on raising Service Ticket using CRM CHAT BOT solution help of ML and NLP.

☞ Helped  German Pharma company’s help to improve Customer Satisfaction from 65% to 91 % using CSAT Survey.

☞ Helped  German Pharma company’s Renew Product subscription and helped onboard more  employee in projects from Mindtree.

☞I have been honored with Mindtree SpotOn Award for my efforts and dedication to the Contribution towards the client's Infra Product Development.

 Product Manager– Digital Transformation | April 2020 to September 2021 |Bangalore

◾As a leader driving and building a cross-domain digital transformation practice. I am responsible for providing effective solutions and bridging the gap between the technical team and business operations and identify improvement options. 

◾Analyze problems, and structure complex business analysis to develop Proof of Concept working with multiple internal and client stakeholders. 

◾Develop strategic and business cases working with cross-functional teams, help with the best solution available in the market. 

◾Enable integrated teams to deliver technology solutions in support of key product initiatives by working closely with product owners, architects, engineers, and business analysts, QA teams.

🎯 Key Achievements: 

☞Successfully transformed IT Infrastructure legacy Application (SAP WSR) to cloud SaaS application for 500 fortune top ERP giant company ($60 Billion)Exponential increase of operation efficiencies, with 40% cost reduction.

☞Helped US healthcare company’s IT infra team to 80% reduction in time spent on incidents using CHAT BOT solution help of ML and NLP.

☞ Helped US healthcare company’s IT infra team to improved productivity by 65% automating auto-assignment process of ticket based on skill set.

☞ Helped German Energy Firm to transform CRM infra with help of SaaS application, increase lead conversion by 60%.

☞Successful completion of Vaccination Drive launched via SaaS platform.

☞I have been honored with DXC Quarterly Champ Award for my contribution towards Digital Transformation.

Engagement Manager – Cloud Infra |October 2018 – April 2020| Bangalore

◾Functional leadership for the development activities which include planning, designing, configuring, implementing, testing, documenting, and maintaining the solutions for the products implemented on the SaaS platform (Salesforce and ServiceNow) to meet the client's business needs. 

◾Interact with client business and technical leadership to define strategy and design solutions that meet the client's needs.

🎯 Key Achievements:

☞Help expanded IT infra solution (Broadcom) by acquiring of CA Technologies. And Successfully migrate IT infrastructure solution for $20 billion semiconductors company with help of PaaS, SaaS solutions.

☞Helped Canadian Energy firm to cut down the outage time by 80% with the help of ITOM solution and Dashboards.

☞ Helped Banking organization to cut downtime to approve a simple request from two to 3 minutes to a matter of seconds.

☞Involved in the automation of business (infra)process and helped to improve SLA compliance by 98%. ☞Drive Global Training Workshops on the usability of ITSM, CRM Solutions on Cloud platform

☞I have been bestowed with Star Award for successfully digitally transformed IT infrastructure of the world's leading semiconductor company.

Senior Business Analyst - Cloud Infra | November 2016 – September

◾As a Senior Business Analyst , led the Cloud infra (Salesforce and ServiceNow) Analytics team, requirement gathering  and co-ordinating between differrent team in Cloud infra tool development, implementation and integration activities. 

◾Helped in Transitioning in  SaaS solutions for Fortune 500 Customers. Gather and Business Requirements, Architecture Design, Workflows. Inbound Email Integration, 3rd party tool integration, Web services within the ServiceNow application. 

◾PaaS Platform Development Units to conduct/facilitate UAT, and Production Rollouts.

🎯 Key Achievements:

 ☞Successfully transformed the IT infrastructure from a legacy application (BMC Remedy) to ServiceNow application for 500 fortune insurance firm and improve CSAT by 78%.

☞Improved Request fulfillment via self-service and improve productivity by 85%. 

☞Transformed auto ticket creation activity via email and cutting down the time by 90%.